“Lausiger Service”
Top Lage directly on a quiet beach section. The food was only mediocre; we had to wait forever for lunch or dinner even though there were practically no other guests. The beach chairs and umbrellas were not set up, rooms were only cleaned if we explicitly asked. New toilet paper and fresh towels also required a request. The staff seemed very unmotivated, the owner was arrogant. Trash from the New Year fireworks thrown by the owner’s family/personnel lay on the beach for three days after the event. No one seemed willing to clean it up right in front of the hotel, even though only three of the nine rooms were occupied. There was also a dog at the reception, caged in a space no larger than half a square meter, never let out and stuck in its own poop, which smelled extremely unpleasant. Note: only cash accepted! A 3% surcharge is added for card payments, something we had never experienced in any other hotel here. The taxi service to Negombo requested by the owner was totally overpriced. We ended up booking at a neighboring hotel at a much cheaper rate for the same service. We felt cheated by the owner. Overall, the location is great, but we didn’t feel welcome and the service was truly awful. I would not book again, especially since there are other, presumably friendlier accommodations on the same beach section, as we have experienced throughout Sri Lanka in the last two weeks.
Jasmin6 bulan lalu