“Terme da incubo”
We had a horrible experience: a costly service that can’t rely on probability calculations! The stay was a nightmare and the property is absolutely not recommended. We booked this hotel because of the grand spa promotion, which is included in the nightly rate—though I must point out it’s not cheap. My wife and I arrived with high expectations, but the reality was disastrous: the thermal area was so crowded that it was practically impossible to use the facilities; there was no free seat anywhere. Facing such chaos, we went to the reception. The staff were polite, but the answer we received was absurd: they said “that’s how it works,” that there were simply too many people that day, and that the next day, according to a “probability calculation,” we would have better luck. It’s unacceptable for a hotel that charges a premium to sell its flagship services based on statistics and luck. If I pay for a service, I expect to be able to use it dignifiedly; I can’t sit on the floor in the bath hoping someone will move. On top of that, the rooms were decorated in a decidedly old and outdated style, a detail that could have been overlooked if the rest had worked, but it only added to the devaluation of the stay. The situation was so intolerable and lacking guest protection that we had to leave on the same day we arrived. You can’t plan a relaxing vacation based on the “probability” of finding a spot. The management is a complete failure.
FabioSebulan lalu