InTown Suites Jacksonville FL St Johns Bluff Rd

“Bring pesticide”

When I got to the front desk, they either couldn't locate my booking or were looking it up for the first time. The room I had reserved was an upgraded queen with a sofa couch, and the clerk handed me a key card, telling me to check the room out and see if it was acceptable because it was the last one available, implying I had to accept it. The room had two full beds, and a sticker on the door claimed it had been triple‑checked for cleanliness—totally false. I returned to the office around 6 pm and said it was fine, but there was no real choice. In short, I can’t fathom how this downtown property gets such a high rating. The room was filthy: webs with spiders in the corner next to the kitchen sink, old food splattered on the wall behind the cooktop, and missing caulk throughout the kitchen and bathroom backsplashes and countertops, providing hiding spots for roaches. Not the big Palmetto bugs, but the little German roaches. I didn’t realize how bad it was until a few days in… It’s BAD. You have to shake out your clothes and double‑check everything before leaving so you don’t bring the bugs home. It’s BAD. The roaches were numerous.

Jason·2 minggu lalu

“Resuelve”

The location is good. There was cigarette smoke in the rooms, even when I booked a non‑smoking room. The staff didn’t work on Sundays, so we had to stay elsewhere when we locked ourselves out and no one could resolve it, despite emails and calls that never answered.

Xiomara·Sebulan lalu

I never want to return to this place because communication is terrible. I can’t get anyone to answer, yet they still took my money.

Gallon·2 bulan lalu

The staff, especially Katrina and Angie, are wonderful—friendly, helpful, and easy to talk to—and the area is great, all within walking distance, so I’d stay again if they’re on shift. I did dislike the roaches and the strict rules, like not being able to stand in front of your own door or in the parking lot, though I understand the safety concerns for other guests.

Saunders·4 bulan lalu

“Overall great stay for the price. Good people in a good area.”

The location is excellent and the staff are friendly, but the neighbors are very busy, which is tolerable and expected.

Porsha·4 bulan lalu