“A beautiful place with potential, but it still needs much more attention to the basics of hosting.”
The property itself has a lot of potential. The house and garden are nicely designed and the atmosphere can be very peaceful. Hadi was generally friendly and willing to help whenever we approached him, even though not every issue could ultimately be resolved. Unfortunately, a number of issues added up during our stay and ultimately led us to leave earlier than planned. The biggest problem for us was the young and very energetic dog. She did not seem genuinely aggressive, but she was frequently left alone in the garden with us while the host was away. She repeatedly jumped on us, play-bit our arms and legs and pulled at our trousers and T-shirts. At times, simply getting from our room to the gate was difficult and we had to distract her in order to leave the property. There was also dog waste around the garden, and the dog regularly jumped into and swam in the pool. As a result, we did not use the pool once and hardly used the garden, even though these were important reasons why we had chosen the property. There were also several practical issues. The advertised Wi-Fi never worked for us during our stay. Hadi did try to help with the different routers, but ultimately could not provide us with a working connection in our room. Several lights were not functioning either, including the main light. The bedside lamp was a USB-C lamp which we eventually had to power using our own power bank. There was no daily housekeeping, which in itself was completely fine for us. However, basic supplies were not checked either, and eventually we ran out of toilet paper and had to specifically ask for more. Providing some drinking water would also be a very simple but valuable improvement. There is no convenient supermarket nearby, so having at least a bottle of water available in the room would make a significant difference. We were the only guests during our stay, yet the host was frequently away, and we never met the other host mentioned for the property. Although Hadi was friendly whenever we spoke to him, we missed the proactive attention and small details that make you feel looked after as a guest. Overall, it sometimes felt more like staying in a room on someone’s private property than in an actively managed guesthouse
Matthias·Sebulan lalu