Swing & Pillows - PJ SS2

Cleanliness was lacking.

Darshini·2 bulan lalu

“will not come again”

The sheets weren't washed or changed, and there were no towels in the room—terrible.

Anonim·3 bulan lalu

The air conditioning in my original room was not functioning properly, so I requested a room change for my second night. I was asked to return after 3:00 PM the following day, which I willingly accommodated, despite having already paid for a two-night stay. However, when the room change was finally arranged, I was moved to a significantly smaller room that appeared much older and less well-maintained than the one I had originally booked. To make matters worse, on the night of my check-in, reception staff knocked on my door at 12 midnight, stating that there had been a mistake with my registration by the previous shift and that they needed to rectify it. Being disturbed at 12:00 AM for an internal administrative error was highly unprofessional and disruptive. Overall, the experience was disappointing. The handling of the room change, the downgrade in room quality, and the late-night disturbance reflected a lack of consideration for guest comfort and service standards

Yu·5 bulan lalu

Parking was convenient and the dining spots were easy to find, but the bathroom cleanliness was poor, with hair found in the shower.

Nur·5 bulan lalu

“Dont come”

Paid RM219 for two nights, only to end up with terrible rooms. The first room had a broken bed. I asked to change rooms, but the next room had a broken air conditioner. Then I agreed to pay a bit extra for a deluxe room, but that room had no curtains on the window and no bathroom light. After that, I requested a king room. It was more spacious, but there were cockroaches and the room was still dirty. On top of that, I had to pay extra again. At first, the staff asked me to pay an extra RM40 for two nights, but said I could pay for one night first. The next day, when I wanted to pay the remaining RM20, the staff suddenly said no need to pay because of the inconvenience caused. So what if I had already paid the full RM40 earlier? Honestly, I wasn’t the only guest complaining. There were another four guys repeatedly asking to change rooms because the conditions were so bad. The staff kept saying it’s a budget hotel — I understand that. But I’ve stayed at the Damansara Jaya branch before and it was great. I don’t mind staying in a budget hotel, but at least the room condition should be acceptable. Paid RM219 for two nights, only to end up with terrible rooms. The first room had a broken bed. I asked to change rooms, but the next room had a broken air conditioner. Then I agreed to pay a bit extra for a deluxe room, but that room had no curtains on the window and no bathroom light. After that, I requested a king room. It was more spacious, but there were cockroaches and the room was still dirty. On top of that, I had to pay extra again. At first, the staff asked me to pay an extra RM40 for two nights, but said I could pay for one night first. The next day, when I wanted to pay the remaining RM20, the staff suddenly said no need to pay because of the inconvenience caused. So what if I had already paid the full RM40 earlier? Honestly, I wasn’t the only guest complaining. There were another four guys repeatedly asking to change rooms because the conditions were so bad. The staff kept saying it’s a budget hotel — I understand that. But I’ve stayed at the Damansara Jaya branch before and it was great. I don’t mind staying in a budget hotel, but at least the room condition should be acceptable

Nur·5 bulan lalu