“Disappointing valet and rooms”
I was close to the wedding venue so I could get some rest with the family. This was a disappointing stay, especially as we were traveling with our daughter, who had a fever. Our first room smelled of cigarette smoke despite our request for a smoke‑free room, the requested baby cot was not provided, and the air conditioning did not work. Staff moved us to another room quickly, and the AC worked there, which I appreciated. But we should not have had to change rooms under those circumstances. The pillows are also extremely uncomfortable and high. We also had a stressful experience with the hotel’s parking valet service. At around 7 p.m., I received multiple calls asking me to return and hand over my car key because of a situation at the hotel. I explained that I would be back in about 20 minutes, but felt pressured to return sooner. After leaving the hotel the next morning, I noticed a small dent in the car. I cannot say when or how it happened. The hotel told me it had checked the CCTV and found no indication of damage, but I was not given the footage I requested. Overall, the room issues and the way my concerns were handled left me disappointed.
Emre·4 minggu lalu