“We would encourage the hotel to take a more guest-oriented approach, focusing on addressing service shortcomings rather”
The hotel is modern and very clean, with impeccable housekeeping. However, there is no elevator. By 10 a.m., breakfast was practically gone, nothing was replenished, and asking for anything felt like requesting a personal favor. The hotel claims to be pet‑friendly and charges CZK 800 per night for a dog, yet our dog was not allowed in the restaurant. The next day we saw people with a dog in the bistro, perhaps staff—apparently different rules apply. Advertised as a resort with a pool, but the “pool” is actually a cold‑water pond, available for an additional fee. Spa access also costs extra and requires booking a fixed time slot. Drinking water and even slippers had to be repeatedly requested at reception. Heated towel rails did not work in either of our two rooms. The bathrooms were cold, towels never dried, and staff refused to resolve the issue. At dinner an extra dish costing €20 appeared on our bill—something we had never ordered. When we suggested a partial refund of the pet fee as compensation for these issues, the manager rudely showed us the door. I regret booking an entire week. Otherwise, we would have left much earlier. And one final warning: after our stay, my account was restricted, preventing further reservations. I cannot confirm whether the hotel was involved, but the timing raises serious questions. Apparently, at this hotel—and— the guest is always wrong, without even a proper investigation. Definitely not the hospitality or service one expects at this price level.
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