We were deeply disappointed, especially for a Hilton. While abroad, we were abruptly told the hotel was overbooked and that we had to cancel ourselves to get a full refund, causing needless stress. We’d planned our trip around this hotel and didn’t expect to resolve a problem that wasn’t our fault. The communication was frustrating; we expected Hilton to own the issue and offer a clear fix, not to ask us to cancel. We had already faced several surprises, so this added to the let‑down. The hotel may have good facilities and a convenient spot, but reliable reservations, clear communication, and accountability are just as vital. Our experience fell short of Hilton’s standard, and we hope they’ll take this seriously and improve how they handle overbooking in the future.
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