“Desastroso”
They told me my reservation was void because the rates had gone up, gave me a new price and I agreed, then when I tried to pay they said the rates had risen again. After another round of promises I was finally told the hotel was full and that my booking wasn’t valid, and the support line never got back to me. The WhatsApp chat manager was rude and unhelpful, and it’s clear they overbooked the property with no one to answer complaints.
Daniella10 bulan lalu