The New Rest House Mahiyanganaya

Last Vesak Poya Day, I booked a triple room, but when we reached Mahiyanganaya, a phone call to the hotel revealed no reservation under our name, which left us shocked and stressed; because it was a busy holiday, we had to contact several other hotels before securing a room; later that day, the manager called asking why we hadn't cancelled, which was baffling since the staff had already denied a booking on arrival—this clear communication breakdown caused needless inconvenience, and I hope the hotel improves its booking system and internal coordination to spare future guests similar trouble.

Harshani·4 bulan lalu

“Nice experience”

The location was great, but the balcony had broken sofas that were a nuisance.

Thiranagama·11 bulan lalu

The camera was dirty, we had booked for four people yet received a double and a single room claiming it was for four; we asked to recharge the tuk‑tuk and were charged far more than the charging stations; dinner was mediocre, breakfast offered only two options, and the drinks were heavily overpriced—water sold at twice the market price in Sri Lanka, and at dinner no soft drinks were available except Sprite; we also found several insects and cockroaches inside the room.

Lorenzo·11 bulan lalu

The staff were very accommodating, the food was tasty, but the government-run accommodation’s facilities need improvement and could be better utilized.

Sabine·Setahun lalu

“Spacious and quiet location”

The space and location were fine, but the shower water pressure was weak.

Ananthapavan·Setahun lalu