“Disappointing due to unauthorised charges taken from our account by the host.”
Warning to other guests – Unauthorised charges after checkout The property itself was very good, and we had no issues with the accommodation during our stay. Unfortunately, the customer service and treatment we received after checking out was extremely disappointing. After leaving the property, an additional $100 was charged to my credit card without my knowledge or authorisation. We were not informed of the charge, and I only discovered it when reviewing my bank transactions. When I contacted the accommodation provider to question the charge, they claimed that a fifth guest had stayed at the property. This was completely untrue, as only the four guests included in our booking stayed there. Despite repeatedly asking the provider to explain their allegation or provide any evidence supporting it, they were unwilling or unable to do so. Instead, they continued to make unsubstantiated claims and refused to refund the money or properly investigate the matter. What concerns me most is that the charge was made without any prior communication, and had I not checked my bank statement, I may never have noticed it. The experience has left me questioning whether this could be a wider practice, relying on guests either not noticing additional charges or deciding that pursuing a relatively small amount of money is not worth the effort. I cannot say whether this has happened to others, but it is certainly how this experience has made me feel. I would strongly caution others about booking with this accommodation provider and leaving their credit or debit card details on file. Check your bank statements carefully after your stay, as our experience demonstrates how unexpected charges can arise and how difficult they may be to challenge. It’s a real shame because the accommodation itself was perfectly good. However, the provider’s handling of this matter has completely undermined our trust, and for that reason, I would not recommend staying here. The accommodation itself was very good, but the customer service and treatment after checkout were extremely disappointing. An additional $100 was charged to my credit card without my knowledge or authorisation, which I only discovered when checking my bank statement. The provider falsely claimed an extra guest had stayed but refused to provide any evidence or properly investigate the matter. This raises serious concerns about their charging practices. I would strongly caution others about providing credit or debit card details to this company and recommend carefully checking bank statements after checkout
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