I had a very poor and unnecessary experience. The listing had incorrect photos and no real mountain view, which is what I booked to enjoy. The older male manager initially blamed me, then replaced the photos on the second day of my stay. When I visited the office to discuss an apology or possible partial refund, he became aggressive, accused me of fabricating the issue solely for a free night, and angrily stated, 'why don't you check out now.' The hostile atmosphere pushed me to leave immediately one night early. No refund or apology was given; my vacation was ruined by unprofessional conduct and a refusal to address a clear misrepresentation.
Mischa5 bulan lalu