“Great room service. Bad customer service.”
The room was great, with a massive TV and nice temperature control, and the room service was outstanding. We weren’t told about the $30 parking fee until we left, and the parking gate wouldn’t open, causing a delay on our way to the airport. When I asked how to redeem the breakfast we paid for with the reservation, the staff treated us with contempt, as if we were lying, which was a terrible customer service experience.
AndrewSeminggu lalu