“Baratas por todo lado, mosquitos, cheiro horrível, sujeira, humidade, mofo e muito barulho.”
I’d like to positively highlight two staff members: Mr. Baloi at reception and Mr. João at the restaurant, who were very respectful and attentive to me. I had breakfast only once and it was good. My experience at Jardins das Acácias was extremely negative. The rooms had many cockroaches, little cleanliness, humidity and mold. The environment was very noisy, even at night, including from some staff. At check‑in, on 18 October 2026, the reception staff, disrespectful and thief, charged me a higher amount than my reservation on Booking and was very unpleasant. Fortunately, Mr. Baloi resolved the situation and refunded the difference. However, the same thief staff also took part of my change, claiming he had no money at that moment. Despite the multiple charges, he still hasn’t refunded me. I have messages that prove the situation and **request the refund of the missing amount**. The advertised transfer service was not provided, the same thief staff claimed conditions that were not informed on the platform. The most concerning is that **the photos posted on Booking do not match the current reality of the accommodation**. They are old images that mislead guests. They should replace them with real and recent photos, like the ones I took during my stay. Additionally, the rooms have no chair, table or headboard. The guest is forced to sit on the bed all the time, which is horrible for those who need to work on a computer. It was a disappointing experience. I do not recommend this accommodation in its current conditions.
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