The only remarkable thing was the property and the view. The experience was very disappointing, with extremely poor management and almost no guest attention. From check‑in to check‑out I faced problems that should never happen at a professionally run property. The hosts were absent and on‑site staff didn’t speak English. The housekeeper knew nothing about my reservation and only reached out to the host after I insisted. I was first given the wrong room and had to fix it myself. No clear instructions were given for accessing the room, and I was left stuck outside because no one explained how to open the wooden door. Wi‑Fi didn’t work, so I had to use my mobile hotspot, and the unstable connection caused issues during work calls. Cleanliness was unacceptable: the bathroom was dirty, especially the toilet. With temperatures dropping to about 7 °C at night, I received only a very small blanket and no extra bedding. I reported these problems to the host but got no response. I eventually had to check out on my own, as no one was present again. The complete lack of communication, organization, and basic guest care was the most disappointing part. It felt like getting paid was the only priority, while everything else was left to the guest. I’m shocked by the positive reviews because my experience was entirely inconsistent with them. I would not recommend this property.
AlessandroSebulan lalu