“Bei den Informationen für die Gäste ist noch Luft nach oben...”
The location is good, right across from the train station, making it convenient for train arrivals. However, the customer information needs a lot of improvement. I couldn't find any breakfast times, so I booked the room without breakfast, yet the note said "Breakfast 5€". The "Food and Drink" page also listed 5€ (see picture), and my booking confirmation reflected that. Even after telling the staff three times that price, I wasn't offered breakfast for that amount; it ended up costing double. Also, only selected guests received fried eggs at breakfast. At least the incorrect breakfast price was later corrected, but the price was then raised to 13,50€. Additionally, the room had the well-known hotel sticker "Towels on the floor," but no cleaning took place and towels weren't changed; this wasn't mentioned at check‑in or in the information. It’s great if you actually want a towel change. The bathroom was generally tidy, but to get into the shower you have to squeeze between the toilet and the heater.
Michael·Sebulan lalu