“Perfect location, great breakfast with variety, but not impressed with unfriendly staff and lack of consideration with g”
Location, breakfast and onsite laundry. Staff members very unfriendly. Every morning I would try to say good morning and smile at them but they would walk by me without saying anything back. I had a situation where I came back from the beach at 1:10pm and the room was not clean yet, it would be ok if the day before I didn’t have my room cleaned at all. I asked gently if the personal who was cleaning the room next door if they were going to clean my room next and I heard a “yeah”. My room was cleaned and ready for us to shower at 2:40pm (I had a 10 months old baby with me). Not a big deal, but I did tell them I had a reservation for a tourist event and had to leave the hotel in a certain time. After so long standing and waiting, I talked to the receptionist and she told me, not very happy with me, that they had a schedule to follow, I told her I understand, but I did ask if it would be cleaned soon and was told “yeah” at 1:10pm. During the waiting time, I saw the room cleaners laughing while getting stuffs that guests left from other rooms, using their cellphones etc. while I was standing there with my wet baby. I would appreciate if when I asked, the answer was “no, we are not planning to clean your room in the next hour or so” so I could have plan to go someplace else to get ready. We used the laundry room few times and the room was extremely dirty. Anyway, my impression for the 6 nights there was that staff could be a little more friendly with guests, use simple words as “excuse me, thank you, good morning etc” instead of ignoring guests and looking at them with faces
Lais·Sebulan lalu