I booked Covina Motel for $183.20 and had a confirmed reservation. When I arrived late, the staff insisted I hadn’t paid and demanded the full amount again, even after I showed the confirmation and the $183.20 credit card transaction. He wouldn’t try to resolve it, kept insisting on a second payment, and when I finally agreed to pay again because it was late and I needed a room, he got angry, refused my payment, denied me the room, and told me to leave. I had proof of the reservation and the transaction, offered to pay again, yet I was still denied the room. I had to find another hotel in the middle of the night. The attitude and refusal to solve the problem were unacceptable. I have screenshots of the confirmation and transaction. One of the worst hotel experiences ever; I will never stay here again.
Ihsan2 bulan lalu