“Konumu Harika, Hizmeti Ve Odaları Yetersiz”
After staying at Cunda Otel last year and being very satisfied, we returned this year hoping for the same experience, but unfortunately we did not find the same level of quality. The location, sea, and beach area were still great, but the overall condition of the hotel and its service approach had seriously deteriorated. The rooms were noticeably old and rust was visible in the bathroom and plumbing areas. The facility urgently needs a comprehensive renovation. Although we were a couple, we were given two single beds combined, and because the beds were uncomfortable we could not sleep well. The staff were far from helpful. We observed that customer satisfaction was clearly not a priority and that the service quality had noticeably dropped compared to last year. We chose this hotel because of the pleasant memories from the previous year, but this time we were disappointed. No matter how beautiful the location and beach are, we will not consider staying again unless the rooms are renovated and a customer‑focused service model is adopted.
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