BEST WESTERN PLUS Carlton Plaza Hotel

The underground nightclub made nights noisy.

Suzan·2 minggu lalu

The espresso machine in the lobby was under repair.

Andrée·Sebulan lalu

“It was okay for the short stay”

The location was spot‑on, close to all the main sights, but the lighting in the suite could have been brighter. My kids were disappointed because there was no swimming pool.

Temitope·Sebulan lalu

Booked for 2 nights Left the 1st thing in morning after we arrived Terrible suite .no view enormous air con units just outside both windows constantly constantly vibrating the bedroom with noise Room not fit to be used for accommodation. The above But was dealt with excellent when I made numerous complaints

Lorraine·Sebulan lalu

“Adequate”

Comfy bed, staff generally helpful. Room 702 was sold as a King Suite, 37 sq m. However, it was a corner attic room with a huge pillar in the middle of the lounge area, making the room unappealing and impractical. The kitchen area was tiny and the bathroom and bedroom were really cramped. It had a balcony with a step up of over 12" and the view was blocked by a high fence. The staff said this was for safety reasons. It made the balcony pointless and the room dark. No balcony and a picture window would have been better. All in all, the room was nothing like the picture shown for a King suite. We asked for a different room, but this wasn't available until our 2nd and final night, so we didn't bother because it would have inconvenienced our only full day in Victoria. Morning desk staff did offer us a free breakfast in The Ruby, which was much appreciated. Hotel is fine, just make sure your room is as advertised (and avoid the 7th floor!)

Linda·Sebulan lalu