“good location need to work on client service”
1. The lake view, proximity to attractions 2. Massive room. 1. Air con didn’t cool well 2. water heater didn’t work 3. Elevators didn’t work for hours 4. No airport pick as promised
Ashvini2 minggu lalu
★★★·Pokhara·7.0
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atau langsung ketik aja — “sekitar tanggal 20, tiga malam”
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Jade City Hotel, Pokhara, offers comfortable family rooms with air-conditioning, private bathrooms, and modern amenities. Rooms feature balconies or terraces with lake or city views. The hotel provides free WiFi, a terrace, and private check-in/check-out. Located 2 km from Pokhara Airport, it's a 5-minute walk from Pokhara Lakeside, near Fewa Lake, Tal Barahi Temple, Devi's Falls, and the International Mountain Museum.
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Bagaimana tamu menilai properti ini, aspek demi aspek.
1. The lake view, proximity to attractions 2. Massive room. 1. Air con didn’t cool well 2. water heater didn’t work 3. Elevators didn’t work for hours 4. No airport pick as promised
Ashvini·2 minggu lalu
The location was good, right on the lake, but our stay at Jade Hotel was extremely disappointing. The biggest problem was the noise: a club upstairs played music so loud every night, on weekdays until about 2 AM and on Friday until 4 AM, with a constant “boom‑boom” bass that made it impossible to sleep and even affected our work the next day. Even after we asked to be moved to a lower floor, the noise remained clearly audible. There were also loud guests shouting, arguing, or singing on the balconies late at night (2–3 AM), and the staff did nothing to enforce quiet hours. The staff were very slow and unhelpful; most requests were ignored or delayed, and there was often no one at reception, especially at night. They answered the phone quickly, but no real action followed. Hot water was unavailable most of the time, despite repeated complaints—a basic service the hotel consistently failed to provide. We had to change rooms because the toilet in the first one did not flush. The second room was slightly better, but that should never happen. A particularly concerning incident occurred when my partner slipped and fell after a shower; when I called reception for ice, they said they didn’t have any, and only after repeated requests did they bring some. There was no first aid kit, which is unacceptable for any hotel, and the staff never followed up or asked about his condition afterward. We also used the hotel’s laundry service, which was significantly overpriced compared to local options, and several items came back damaged—lighter clothes turned grey and some details were broken. This was completely unacceptable. Breakfast was average at best.
Marco·6 bulan lalu
My stay at this hotel was pleasant, with the room being very clean and beautiful. However, there were a couple of issues that detracted from my experience. The water pressure was low, and it took some time for the hot water to arrive. Despite these minor issues, I would still recommend this hotel to anyone looking for a comfortable stay.
Kh·8 bulan lalu
I was initially impressed with my room, which was nice and comfortable with a lovely balcony. However, the location, which I had chosen for its central location and views of the lake, turned out to be a major letdown. The outside noise from local young tourists and buses parked nearby was extremely distracting and made it difficult to enjoy the views. I would advise travelers to consider this when booking a room.
Bujendra·9 bulan lalu
I loved the location and room at this hotel, but unfortunately, there were some issues that detracted from my experience. The sheets were torn, and there were bugs in the curtains, which was not what I expected from a hotel. Despite these issues, I would still recommend this hotel to anyone looking for a convenient location and a comfortable room.
Drabin·Setahun lalu