Ksar Massa

“Immense déception !!!!”

Avoid this place! The stay was a disaster from start to finish, with nonexistent service and total unsanitary conditions at Hotel KSAR MASSA. Paying €155 a night for such a property is a scandal! In Morocco, that price warrants a very high‑standard hotel that meets impeccable norms, not a derelict site. Service and management were deficient: even though the front desk staff were very friendly upon arrival, we received no explanation about the hotel, Wi‑Fi operation, or available services. The most shocking was the complete lack of staff after 10 p.m., leaving us entirely on our own. The bathroom was unsanitary and outdated: no light in the bathroom, the sink light was broken, all fixtures were rusted or green‑ish, the shower drain was clogged, and the shower and sink water was salty. No hair dryer or slippers were provided. The room and equipment were faulty: no internet access, the TV was unusable, and there was no minibar. In short, despite the initial friendliness at the front desk, the hotel suffered from severe neglect, lack of professionalism, and disregard for guests. Paying €155 for such unsanitary conditions and negligence is totally unacceptable. We strongly advise against staying here.

Isabelle·Sebulan lalu

We had a very pleasant stay at this remote location. We received a free upgrade to a suite with direct dune access, and waking up to the ocean view was wonderful. The hotel’s pool offers an ocean view and a lovely garden. The room was tastefully furnished with good air‑conditioning. Walking to Oued Massa to see the dunes, birds, and many flamingos was beautiful. The staff were friendly and fulfilled all our dinner and breakfast wishes. Thanks to the entire team!

Carolin·Sebulan lalu

A great place to unwind and relax, but the food prices are absurd—€180 for five beers and a lemon chicken meant for four people. You’ll need to scout the surrounding village for decent eateries beforehand because there’s basically nothing nearby. We also ran into trouble with the air‑conditioning units in the rooms, so it’s worth asking how well they work. Adding a sports track or a gym would be a welcome improvement for a spot meant for relaxation and quiet exercise. Aside from those issues, everything else was wonderful.

Óscar·2 bulan lalu

“Honteux !”

The check‑in wait was long, and the gourmet restaurant was closed, leaving only a limited and pricey dinner choice of tajine or lasagna. We had booked two rooms, but in one the air‑conditioning didn’t work. The heat was suffocating; we waited a long time for them to test the AC in other rooms, but those didn’t work either. No other guests were seen in the hotel. When they finally found a room with functioning AC, we didn’t want to stay in that unprofessional atmosphere for the price of the rooms. The manager refused to refund us, we lost our nights and a lot of time. We left for a more attractive and relaxing place.

Philippe·4 bulan lalu

“Très beau sejour”

There’s a lot of charm in this timeless, crowd‑free spot. The rooms are very large and pleasant, the pool is fantastic, the meals are delicious, and the staff are very attentive.

Anne·5 bulan lalu