The Chanler at Cliff Walk

“Not worth it”

The location is good. The room is small and not well maintained.

Javier·Sebulan lalu

“A beautiful hotel that feels more like a gracious home than a luxury property, and one we left already planning to retur”

The Chanler feels lived in, unlike many Newport houses that keep you at a distance. The rooms are handsome without feeling staged. Our room overlooked Easton’s Beach, where the weather and light changed every half hour. Breakfast on the terrace became the part of the day we looked forward to most, with good coffee, thoughtful food, and plenty of sea beyond the table to slow conversation. The design deserves special mention; the bathrooms alone are remarkable, with Victorian fixtures beside botanical wallpaper, black millwork, and polished brass—nothing feels like it was ordered from the same catalog. It feels collected, and that curiosity stayed with us throughout the hotel. The stair runners, ironwork, lighting, artwork, and textiles all suggest careful hands behind them. My wife asked, “Who made this?” more than once, and I wished for a small cabinet near reception introducing the artists, designers, and craftspeople who gave the building its character. Beautiful work deserves its authors. Most of all, the staff understood that good hospitality is quiet; they never seemed to perform service, they simply practiced it. There was very little to fault, and most of it felt more like opportunity than criticism. One of the hotel’s two restaurants serves only a tasting menu with no substitutions or dietary accommodations, so my vegetarian wife happily dined at the second restaurant, which was excellent. I admire a chef willing to stand behind a complete vision, but in a world where allergies, vegetarian diets, and other restrictions are common, it felt like an unusually firm line to hold. The open kitchen beside the bar is one of the hotel’s pleasures; we heard the chef pressing the line more than once. Good kitchens are rarely quiet, and there is something reassuring about a cook who cares enough to raise his voice. But the bar is close enough that, for a few moments, the kitchen belonged more to itself than to its guests. On a warm afternoon the air conditioning worked hard, and we both wandered over to the windows to let in the sea air before discovering they were sealed. I suspect every summer guest repeats this same little ritual. A simple note explaining the decision would turn a moment of confusion into one of understanding. Finally, the Wi‑Fi was inconsistent enough that even the in‑room television occasionally struggled; it was the only part of the property that felt less carefully maintained than everything around it.

David·3 bulan lalu

Location, staff, facilities, food, and grounds are all excellent; the space is great and I definitely will return. The only downside was that the wedding party took over the morning we were departing, making the departure feel a little rushed.

Richard·3 bulan lalu

“Service quality has gone down, unfortunately”

This is a beautiful hotel and very special to my husband and me; it’s definitely one of our favorites for weekend getaways and we’ve been coming for many years. The location and views are incredible. Our most recent visit was disappointing compared to earlier ones because the service quality seems to have dropped. The room had very minimal amenities compared to other hotels of the same level and price. Our dinner experience was particularly disappointing—a 60‑minute wait for our mains! The wines listed on the menu were missing and the substitutions were inferior, yet they charged the same as the better wine. These would not have been big issues at a lower‑priced, less exclusive property, but they are not what I expected from an exclusive property like the Chanler, especially since I know they used to have far better service.

Anuska·7 bulan lalu

“We will be back!”

I recently had the pleasure of staying at a hotel that truly left a lasting impression on me. From the moment I arrived, I was struck by the hotel's attention to detail, which was evident in every aspect of my stay. The staff were absolutely amazing, always going above and beyond to ensure that my needs were met. The food was also exceptional, with a wide range of delicious options to suit every taste. Overall, my stay was nothing short of perfect.

Karen·10 bulan lalu