The Coachman Hotel

The place had a really nice and cosy vibe; the shared kitchen was great and there was even a small gym, all within walking distance of many restaurants and the lake, but our ground‑floor room was quite dark and the concrete floor felt very cold.

Mandy·3 minggu lalu

“Booked 3 nights, stayed 0 - worst hospitable encounter in years.”

Parking was abundant, and the staff greeted us promptly, making check‑in swift. I didn’t stay long enough to discover what else the hotel offered, but after a long drive from two states away the atmosphere felt dark and unwelcoming, so I left before the night even began, even though I had already paid. My room sat in a dim corner of the hallway and resembled a cheap, low‑quality apartment with cosmetic fixes nailed to the drywall, far below the quality implied by online reviews, and I felt so uneasy that I had to depart immediately. The service was equally frustrating: a call to an off‑site center yielded a worker who could only recite corporate policy and couldn’t answer property‑specific questions. At the front desk, the employee needed to consult an off‑site manager before making any decisions after I voiced my complaints. Management showed little concern, offering only a room change. Eventually I was refunded for 2 of the 3 nights I booked, but they insisted on keeping the first night rate plus the resort fee, which was not a small sum. The total lack of hospitality was disappointing, and their rigid corporate‑equity stance made it clear they didn’t care about my complaints. I moved to another nearby hotel that night and had a far better experience. I expected far more after looking at booking photos and reviews, so I would caution anyone from staying here.

Jess·Sebulan lalu

“It was ok, but would probably choose somewhere else if staying in Tahoe in the future!”

The layout matched what I had expected, but the reception, bar, and shop all cramped into a single small area. My wife asked for a cup of warm milk and was charged $4.00, and the staff were not very helpful.

Edward·Sebulan lalu

“Thankyou again ! Intill next time!!”

Everything was truly wonderful ❤️. Nothing to add.

Nicole·Sebulan lalu

The property is cute, in a great location, and the bed is comfy. However, it’s on the pricier side for what you get if you book on a weekend, and the room, while nice, is small.

Monica·Sebulan lalu