The hotel was tidy, the beds were comfortable, and it was close to several restaurants. On our second night, around 12:30 AM, a party of teenagers ran around loudly, and by 1:30 AM the noise was so intense we couldn’t sleep, as if someone was shooting at the doors. We called the front desk, and the gentleman told us that several complaints had already been received and that he would call the police to remove the troublemakers. The police arrived but no one was removed, and the noise, though slightly less, persisted. By 2 or 3 AM everyone finally fell asleep, but at 7 AM the noise started again. Other guests also called the police. When I checked out, I spoke to Omar at the front desk about the experience; he said it happens and that there’s nothing more he can do. I hope this isn’t a regular issue at the Sonesta brand, as I’ve never seen it before at any other hotel.
Candice·3 minggu lalu