“Séjour agréable, mais accueil téléphonique très désagréable le 16/10 vers 10h.”
The room was good, the location convenient for public transport, and the breakfast spot was quite pleasant according to our colleague. We were particularly disappointed with this experience. As an organization, we were looking to establish a long‑term business relationship with the hotel, especially since our colleague had enjoyed his stay enough to decide to extend. Unfortunately, when we tried to find an administrative solution suitable for a structure of our size, we found a complete lack of flexibility and openness to dialogue. Even more regrettable, the reception staff’s attitude during our phone call was far below the expected level of professionalism. The person at reception on 16/10/2026 around 10 am was especially unpleasant and unresponsive. Despite the quality of our colleague’s stay, this conduct severely tarnished our view of the establishment. We cannot consider a future partnership with a hotel whose customer service is so unconstructive in seeking solutions and communicating with professional clients.
Grace3 minggu lalu