“Disappointing”
Very disappointing experience. The biggest issue was how the hotel and restaurant staff handled our daughter’s dairy allergy. We clearly explained her dietary restrictions, yet we were served food containing dairy. What made the situation much worse was the staff’s reaction: instead of apologizing and taking responsibility, they became defensive, blamed us, and showed very little concern. We also asked to speak with someone in charge, but our complaint was not handled properly. After that, the atmosphere during the rest of our stay felt very uncomfortable and unfriendly. Unfortunately, the room was also below expectations: the shower was very small with weak water pressure, the carpet did not feel clean, and there is no elevator, which is inconvenient with luggage. Overall, what disappointed us most was the attitude of the staff. We did not feel welcomed, respected, or taken seriously. I would not recommend this hotel, especially to families or anyone else.
Noa·Sebulan lalu