Clarion Inn & Suites Grand Rapids Airport

I left before breakfast arrived. Guys were hanging out in the parking lot, and the halls smelled like pot.

Johanna·3 hari lalu

Nothing good. They handed me an old bed.

Hassan·Seminggu lalu

“Dirty, double charged and rude”

The pillows were fine, but the whole place was filthy and barely maintained. The hallway floors looked like they hadn’t been vacuumed in weeks. Our room had a strange odor. I’ve stayed in cheaper hotels and this was the worst. The worst part was how I was treated. The general manager was rude and unhelpful. I booked last minute because of flight delays. I only planned one night, but the flight was delayed longer and we didn’t arrive until 6 am. I knew I’d have to stay past the 11 am checkout, so I tried to add a second night. The app was confusing and I accidentally created a new reservation for two nights in addition to the one I already had. I called the hotel right away and was told I needed to contact Booking, and the general manager would help when he arrived the next day. I contacted Booking, who emailed the hotel to approve the cancellation for the double booking. I thought everything would be fine until I met the general manager the next day. He was irritated before I even spoke. He had zero empathy for my situation, was condescending, and refused to approve the cancellation. He read the policy to me verbatim. There was no way I could get any common sense from him (he was basically a child and acted like it). I stayed calm and never raised my voice. Finally I told him I would report it to the BBB, and he threatened to kick us out if I did. Seriously? Thankfully we never stayed a second night and left a couple of hours later. That ended up being the most expensive nine‑hour hotel stay I’ve ever had. We contacted the corporate office and Booking, but no one helped. If you use Booking or this hotel, know there is zero room for error or common sense. They will screw you if they can.

Burke·2 minggu lalu

“It was loud, as it felt everyone was placed on same floor, the lights didnt work so it waa dark once sun came down.”

Booking was easy, but there were noises and it wasn’t as clean as I’d hoped.

Lilian·3 minggu lalu

“We will never return.”

Front desk lady was kind. The room smelled like a dog. Dog hair was everywhere. The floors were filthy and unwashed. We had to request the floors be washed because of the crumbs and dog food left behind by housekeeping. The pull out bed was filthy and full of crumbs and dog hair we will never return

Chelsea·3 minggu lalu