The family suite is comfortable. We stayed here three months ago and really enjoyed it, but it seems there was a change in management and the service has deteriorated. There was no water supply in the washroom for 24 hours. When people rushed to the lobby after dinner, we were told to wait in our rooms for it to be restored soon—hours and hours and nothing. In the morning they said they were working on it and there was still no supply, but surprisingly they were willing to fill the pool with water. When I pointed that out, they turned off the water in the pool. Breakfast is now a mandatory part of the service with a fee, and the breakfast on the first day was so dismal: one small longganisa, a hard‑boiled egg, and rice. There were a lot of renovations, but the doors remain difficult to lock. The doors in the family suite cannot be locked, as well as the balcony door.
Emmanuel2 minggu lalu