“Nice view but dirty bathroom”
The view was nice, and the location was close to a service shop where my husband had his car repaired, which was convenient for him. I booked this for my husband and the contact person wasn’t upfront about the fees but was receptive to my comments, so I’ll give her that. She also arrived on time to meet my husband at the lobby, which I appreciated. Cleanliness: My husband travelled from Butuan to Manila with our vehicle and had roadside repairs, so he was dirty. The bathroom in this unit was even dirtier—there was hair in the shower drain, a shampoo wrapper left in the shower, and long black hair on the floor outside the shower. My husband has short grey hair and is the only guest staying here. He noted that he had stayed in budget hotels along the way that he expected to have these types of issues, and to his surprise, those budget hotels were better maintained, while this place is not a budget place; it’s a penthouse unit. Communication: I booked the unit for my husband and his service dog. The booking said pets stay free, but there was no instruction on how to get in other than meeting her at the lobby. When I informed her that my husband was at the lobby, she said that P100 per hour would be charged for early check‑in and P300 for pet deep cleaning. My husband’s service dog is very well‑mannered and potty‑trained. The booking indicated that he had his service dog with him. I paid for a room for two adults and one child, even though only him and his service dog were staying. I wasn’t bothered by the early check‑in charge, even though it was mentioned a bit late. I do have an issue with the P300 pet fee. They need to update their pet policy regarding this.
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