“Обещанный возврат так и не получили, на обращения перестали отвечать”
The location was convenient, close to the center, and the room itself was good. What disappointed me most was the refund situation. We left early, and before departure a hotel employee told us that the manager had approved a refund for three unused nights—about 1.5 million sum. So the hotel offered the refund. On 25 September we asked for the promised money and were told the transfer would happen that evening. The deadline was repeatedly pushed back, and then the hotel stopped responding to messages. On 9 October we emailed the hotel’s contact address, but still got no reply. By 13 October the money had not been returned. It’s especially unpleasant to wait for a refund, only to face repeated promises and then no response at all. Breakfast also left a bad impression. The food was scant, ran out quickly, and refills were delayed. Tables weren’t cleared in time, so we had to eat on dirty tables; there were no clean free tables. Once we arrived at 9:30 am, the dining room had already turned off the lights and breakfast was over, even though the schedule said it should run until 10:00. Additionally, one day the Wi‑Fi was down all day.
Nikolay3 minggu lalu