The food and the pool were nice, but there was no room cleaning at all, even after I asked three times; we stayed a week and the bedsheets never changed, nor did we receive new clean towels. After a second request, the staff offered nothing but to wait until the next day, which came, we were out for the day and when we returned the room was unchanged. I went to reception, the same receptionist offered no solution and called her manager; the manager called the cleaning team, who refused to clean because it was outside their schedule, so SHE ended up tidying the room (made the bed and took out the trash) without changing any bedsheets. I appreciated that she took responsibility, but the issue was not truly resolved. On top of that, they kept insisting we pay the city tax by leaving letters in our room, asking for it every time we went to reception, and even at check‑out, when this was the first requirement they asked for when we checked in. They literally would not let us check in if we didn’t pay that tax. I don’t understand whether they don’t record all this information properly (including cleaning requests) or whether no one actually reads them; there is a clear lack of organization among the staff. Also, the hotel says it has parking; we contacted the hotel in advance to reserve a spot, they did not let us reserve any and said they’d check when we arrive if they had availability. When we arrived, they told us to park in a public parking space that cost extra. At that time, several tourists, including us, went to the area for cycling and stored their road bikes on their cars in that public parking. One night, several bikes were stolen and some car windows smashed to get the bikes. The police were patrolling the area the next day, which left a sense of unsafety.
LisaSebulan lalu