SureStay Hotel By Best Western Tuscaloosa Southeast

“Overall great experience”

The property was located in a good location, wasn't too far from everything. The establishment smelled so good; the rooms were nice, clean, and comfortable. Breakfast hours were from 6a-9a and it was good. Staff were nice and friendly. Didn't have a variety of breakfast options like pancakes or waffles

Amia·Seminggu lalu

“Overall, I was very disappointed with my stay. The condition and cleanliness of the room need serious improvement.”

The location was convenient, but unfortunately, the room itself did not meet my expectations. The room was nasty and not properly cleaned. The cleanliness was very disappointing, and the room did not feel welcoming or comfortable. I expected a much better standard of cleanliness

Brady·Seminggu lalu

Staff was wonderful, courteous and helpful. Breakfast was wonderful!. Room was decaying. Window broken, ceiling pealing, beds had weird metal handles that got in the way. Mattresses were too small for bed fram

Leesa·2 minggu lalu

“Worst experience I have ever had at a hotel and we travel A LOT!!”

I’ve already called and filed a complaint detailing how appalling, filthy, disgusting, absolutely horrible the room was. And the front desk and manager of this establishment was the absolute worst customer service I’ve ever encountered. They did absolutely nothing to help the situation. The manager is rude, argumentative and should not be running a hotel. I also filed a formal complaint with Best Western corporate. EVERYTHING!! The manager and a few members of the front desk should be fired for their behavior

Kristyn·2 minggu lalu

“We did not stay more than 20 minutes and decided to go somewhere else. Couldn’t stay in there with the mold and had a ba”

There was mold in the corners of our room, stained pillow cases, and obvious dirt in the bed frame track. Floor didn’t look like it had been swept or mopped and bathroom didn’t look clean

Karena·3 minggu lalu