“Το δωμάτιο είναι προνομιακό και μόνον για αυτό η παραμονή χαρακτηρίζεται ικανοποιητική.”
The simple furnishings and the very nice view, plus the location of the accommodation, were great. The girl on WhatsApp was very helpful and pleasant, and the building’s doorman was very polite. What I absolutely disliked was the lack or absence of guidance on how to use the new technology for entering the building, B&B, and room. The most complete instructions were for entering the building with the video, but the instructions for the B&B entry were missing a simple phrase: “touch the keypad first or type the code after hearing a click or something similar.” The receptionist told me this verbally on the second day of my stay, yet when I tried to enter she said everything was fine with the machine and the instructions, so I wondered why I couldn’t get in (in my view, because it shows a kind of digital snobbery—if I can call it that). The problem happened when I had to scan my passport and get my code to open the room: the written instructions above the devices were minimal and insufficient. They expected me to press something (maybe Enter or something similar— I don’t remember now) after typing the first name, which was not mentioned at all. The result? I tried unsuccessfully three times, and when I called reception the response was: “I am sorry madam. There is nothing I can do!” I began to wonder how I would sleep in the hallway because I no longer trusted that the reception staff would help me, given their inability to understand a tired customer’s position who comes to deal with a system they don’t necessarily know and whose only goal is to get into their room. By luck, at that moment of complete despair a couple came out of the room and I asked for help… The people laughed sarcastically about the smart technology that had made things difficult for them, but they had managed to get a code. If they hadn’t helped me, I wouldn’t have been able to get into the room. The staff’s attitude was to blame me or my digital shortcomings, not any other factor.
Despoina3 minggu lalu