“A disappointing birthday experience – free cancellation promised by staff but later refused.”
The location was lovely, and I had been looking forward to celebrating my birthday there. I booked a Deluxe Double Room with Sea View to make the occasion special, paying extra for the view. When I checked in, the room didn’t match the description or photos. I told the receptionist, who checked for another sea‑view room but found none available. I asked if I could cancel for free, and she said yes, telling me I’d get a refund. Trusting her, I left without staying and booked another hotel at my own expense to celebrate. The hotel later refused my free cancellation request and said I would be charged the full amount. If the receptionist hadn’t confirmed a free cancellation, I wouldn’t have left and incurred the extra cost. I’ve reached out to management for a refund but haven’t heard back. What was meant to be a special birthday turned into a very disappointing and stressful experience. My biggest letdown isn’t just the room, but that I trusted the staff’s promise and then faced a charge that was supposed to be waived.
Wai·Seminggu lalu