The Prince Karuizawa

The rooms are spacious, toiletries are good, there’s a shuttle service, and the onsen is nice. More information on available facilities and services at check‑in would improve the experience. Given the room prices, it’s reasonable to expect staff to have a translator for non‑Japanese guests to avoid misinformation. For example, a staff member told us we could leave luggage at guest services near the train station, but didn’t mention it only opens at 10 am. My friend and I had to take a taxi with our luggage to and from Shiraito Falls because of this.

Bianca·2 minggu lalu

“Non è un hotel a 5 stelle.”

Great view of the golf course and Mount Asama; the concierge near the station lets you leave luggage and walk to the outlet while waiting for the shuttle or train. This is not a 5‑star hotel; it has no services beyond a shuttle to the station/shopping center and a self‑serve indoor bar. The gym has almost no weights—its only real service on site. The Booking page clearly advertises a spa inside the property, but the two spas are only in the Prince East/West hotels, 5–10 minutes by shuttle. There’s no outdoor common area. The bathroom in our room was old and damaged (just a tub with a curtain), definitely not 5‑star quality. When we arrived, they asked if we wanted the room cleaned daily, something you wouldn’t expect at a 5‑star hotel. All this while paying €400 a night in a small town with few activities besides the outlet near the station.

Federico·Sebulan lalu

The surroundings are beautiful, the lobby feels very upscale and the rooms are spacious, and from 10 am to 8 pm the first‑floor lounge offers unlimited drinks, wine, champagne and snacks; on the downside the hotel has no on‑site hot springs (nothing mentioned in reviews or blogs), so you have to take a shuttle to two other buildings to bathe, which is inconvenient, and after asking about a washing machine they said one existed but then told me it was only at the West wing and I couldn’t locate it near the spa.

Hsiao-chu·Sebulan lalu

“We had an enjoyable stay at the hotel. Highly recommended”

The location and staff are very accommodating; they have a smile right beside the train station and can transport your things when you arrive at the hotel and on your way back. The only thing I dislike is the soft pillows.

Ma·2 bulan lalu

“ゴルフの集まりでした。会場にとても近い。それなりに良かった。”

The atmosphere is quiet and has a prestigious feel, yet getting to the other restaurant and the large public bath takes a bit of walking and the rooms could be a little larger.

Masaki·2 bulan lalu