Hacienda Son Antem Golf Resort

The location is top, but the staff were absolutely a flop.

Mary·3 minggu lalu

“Okay stay for high prize. Not a 5 star experience”

The hotel is well kept, has a nice pool area and an outdoor restaurant. The restaurant and bar service were nonexistent, we received single twin rooms instead of king‑size with poor sound isolation, and while it’s a nice place it wasn’t worth the price for me, probably because of weddings happening at the time.

Tommi·3 minggu lalu

The hotel was top‑class, every detail felt premium. The rooms were lovely, the location convenient, the breakfast superb, everything spotless, and the staff were friendly. I absolutely recommend it! The spa area felt a bit cramped for my taste, but that’s just whining at a very high level.

Martina·4 minggu lalu

Everything was fine.

Julia·4 minggu lalu

“I would never stay in this hotel again nor would I recommend it to anyone I know.”

Breakfast offered plenty of options and the rooms were comfortable with good housekeeping. The hotel service was appalling—everyone was rude, even at reception, and unhelpful. They tried to move us to a room we hadn’t booked for one night and then planned another move the next day because of our booking. An email was sent to us the morning of arrival before we boarded the plane. We had booked this trip in February for our niece’s wedding and were part of a large party staying at the hotel. Everyone complained but the staff didn’t care. Some rooms had unbearable smells, forcing my daughter and son to change rooms. The lack of consideration and failure to address the issues was totally unacceptable.

Stacey·Sebulan lalu