“terrible”
I arrived with a confirmed non‑refundable reservation, but the reception had two ladies who didn’t speak English. With the help of a waiter, they told me the hotel was overbooked and that I had to cancel the reservation myself. They were rude and insisted it wasn’t their fault. I had to call the booking site myself and wait on calls for over an hour to make sure I wouldn’t be charged.
PaulSebulan lalu