Inglês A hotel in a quiet location, very close to El Escorial Palace, with modest but perfectly adequate rooms for our needs. Although we were informed at reception that the hot water might take some time to arrive, this was not the case. The water was hot and readily available. The breakfast is not particularly extensive, but it includes everything that is necessary. However, we often had to ask the staff to replenish certain items, such as coffee, considering that there were four of us in addition to the other guests. Overall, it was a pleasant stay. The concern we would like to raise is more serious and we hope it will be taken into consideration in the future. It relates to the check-in process. We booked one double room and two single rooms. The receptionist asked us who would be staying in the double room and who would be staying in the single rooms. When informed that the double room would be occupied by two men, she seemed almost determined to change the double bed into two separate beds. In today's world, it is inappropriate to inquire about this type of information. It is unnecessarily intrusive into guests' private lives, especially without knowing the nature of their relationship. Likewise, considering that the reservation had already been made , it seemed unnecessary during check-in to request the identity cards and signatures of all guests. I must admit that this has never happened to me before. That said, the complimentary night and breakfast were greatly appreciated. Castelhano (Espanhol) Un hotel situado en una zona tranquila, muy cerca del Palacio de El Escorial, con habitaciones sencillas pero más que suficientes para nuestras necesidades. Aunque en recepción nos avisaron de que el agua caliente podría tardar en llegar, no fue así. El agua estaba caliente y disponible sin dificultad. El desayuno no es especialmente abundante, pero cuenta con todo lo necesario. Inglês A hotel in a quiet location, very close to El Escorial Palace, with modest but perfectly adequate rooms for our needs. Although we were informed at reception that the hot water might take some time to arrive, this was not the case. The water was hot and readily available. The breakfast is not particularly extensive, but it includes everything that is necessary. However, we often had to ask the staff to replenish certain items, such as coffee, considering that there were four of us in addition to the other guests. Overall, it was a pleasant stay. The concern we would like to raise is more serious and we hope it will be taken into consideration in the future. It relates to the check-in process. We booked one double room and two single rooms. The receptionist asked us who would be staying in the double room and who would be staying in the single rooms. When informed that the double room would be occupied by two men, she seemed almost determined to change the double bed into two separate beds. In today's world, it is inappropriate to inquire about this type of information. It is unnecessarily intrusive into guests' private lives, especially without knowing the nature of their relationship. Likewise, considering that the reservation had already been made , it seemed unnecessary during check-in to request the identity cards and signatures of all guests. I must admit that this has never happened to me before. That said, the complimentary night and breakfast were greatly appreciated. Castelhano (Espanhol) Un hotel situado en una zona tranquila, muy cerca del Palacio de El Escorial, con habitaciones sencillas pero más que suficientes para nuestras necesidades. Aunque en recepción nos avisaron de que el agua caliente podría tardar en llegar, no fue así. El agua estaba caliente y disponible sin dificultad. El desayuno no es especialmente abundante, pero cuenta con todo lo necesario
Jorge·Sebulan lalu