Courtyard by Marriott Hanover Lebanon

I could use a washer and dryer if I paid extra, and the hotel sits right off the main road so the location works. But the staff handed over the room I’d booked five months ahead, claiming it was a third‑party error, and then told me they weren’t obligated to honor that reservation. I showed them my printed confirmation and asked for proof, but they couldn’t provide it—clearly they were lying. I’ve booked worldwide and never seen a room given away like this; the room they gave me belonged to someone named Jessica, as the TV said “Welcome Jessica.” We couldn’t switch rooms because they were sold out. The air conditioning made a dying noise and never cooled properly throughout our stay, and rooms were only cleaned every other day— I discovered this when I returned to a dirty room after a full day away. Marriott is my favorite chain, with stays from Los Angeles to Chicago, but this location was the worst; I can’t believe they put the Marriott name on it and should remove it for not meeting standards.

Kieawa·3 minggu lalu

“Disappointing for sure. Too much money for hotel for the value which is low.”

The room was clean and decent. However, the staff—especially the girl with blue hair—were very unprofessional, poorly dressed, and unwilling to answer kindly. When she was on her cellphone, she made you wait. We felt she was not fit for the job. We also wanted to use the Dartmouth Hitchcock “Rest Easy” program, but because I booked, they didn’t offer it. I was told I wasn’t given a 30 % discount, even though I should have received it. The pool was not available; apparently it had been out of service for some time.

Erica·Sebulan lalu

“OK”

It was a clean place to stay for the 11 hours we were there. We were 2 elderly sisters and my daughter. Immediately upon arriving, the sofa bed was not made up, nor could we open it. Had to call the front desk to have someone open it. The toilet was way too low for elderly guests, and there were no grab bars to help them up, which made it quite difficult. The pillow was absolutely non-supportive. Other than that . the stay was fine. We did not have breakfast or anything since we had to be elsewhere early

Palmer·2 bulan lalu

“Decepções”

The pool was under renovation, the front‑desk lady gave poor service, there were key problems, and we were charged for things we didn’t use.

Helena·2 bulan lalu

“Comfortable stay can become better with better hospitality from the staff.”

The room was clean and comfortable. The only downside was the lady running the Bistro—she was cold and brusque, and the coffee supplies never got refilled during our two‑night stay.

Sangeeta·3 bulan lalu