“Acredito que não retornaria!”
The reception staff were helpful, especially when they tried to sell you the travel points system. The CARMEN restaurant was terrible—my kids had to sleep on the table because they were hungry, and even after moving to the room they still had to eat outside. The other restaurant was fine; the staff there were very good. At CARMEN, the staff offered water only when the restaurant was empty; I waited over an hour for a glass of water in the empty restaurant. I only got it because the receptionists saw the neglect and came to help the children. Even after I complained, the central service did not give me a response or try to fix it. Leaving a cheesecake plate in the room was a joke.
IvandersonSeminggu lalu