“Pior experiência da minha vida”
I was deeply disappointed with the accommodation. I arrived at the hotel at 22:00 for work and noticed the window wouldn’t close. I called reception, the owner answered and told me to “add another blanket” because she wouldn’t leave to close the window. The room was dirty, full of hair and lint everywhere, and the sheets were stained—no detail was given. The worst part was the owner’s behaviour. I asked for the complaint book, she refused. The GNR had to be called; an officer arrived and said, “Mrs. (owner’s name) is not the first time I’ve been called here for such incidents.” She wouldn’t let anyone speak, was rude, ill‑mannered, and even made xenophobic remarks about my name in front of the police. According to the hotel’s hours, reception closed at 23:30. I called for help about the window, but it was past 22:00. The way she handled the situation was unacceptable, and it was even worse that the booking platform ignored the videos, photos, and evidence. With the police involved, no help was given. I spent the night awake in the cold, on a dirty bed, with loud village noise. UNACCEPTABLE.
Yahel4 minggu lalu