M'incanto B&B

“Its worth it!”

Once you manage to get to the sixth floor you are massively rewarded with a breathtaking view and a fabulous room, and even a few complimentary items. The view and the room itself actually exceeded my expectations. The bed was super comfortable and everything about the bathroom was fantastic. For a fantastic room with one of the most iconic and beautiful views the price that you pay is very fair in my opinion. The location is superb as well - only 20 minute walk from Mergellina metro station and there are plenty of bars and restaurants about 10 minutes walk. Also just a short walk is a Conad store and I must mention Bagno Elena/Bagno Donn'Anna which is now a wonderful free public beach. It is close enough that you will almost certainly hear the waves clearly. I read some negative reviews about the breakfast voucher arrangement. I did not have a problem with this (I did the exact same thing at a place in Vercelli). Its not really an inconvenience, I just see is as having a free coffee and croissant!. I work in the hospitality industry at an iconic location and I know how important it is for travellers to know what to expect and to feel confident and reassured about their holiday. That is why I feel strongly that the customer service and communication from 'The Management' is not as good as it should be. In particular there should be better arrangements for access into the building initially - especially for anyone who arrives in the evening because the concierge will not be there and the door will be locked. If you have to use the stairs then you are in trouble and good luck with that. Here is some advice that I can give guests who plan to stay: If at all possible arrive before 17.00 for the reason above regarding the concierge. Make sure you arrive with some 10c coins and you WILL need more than you think you need! The Bar Moccia is not open for using your breakfast vouchers but Cafe Moreno is and you get great service there. I enclose a photograph of the entrance - it is set back a little from the main street. Go to where you see 382. If you are lucky and the door is open head to the left and through the tunnel to the lift. You will get further instructions from The Management

John·Seminggu lalu

The view of the gulf was amazing, the room was cozy and clean. It would have been nice to actually have breakfast in the room – the photo gave us a bit of a “deception”. On the sixth floor, the elevator was often out of service. The parking was contracted and far from the property.

Alessio·Seminggu lalu

“Enjoyed very much and already recommended to friends”

The last morning we had no hot water.

Catherine·2 minggu lalu

The breakfast was standard and you couldn’t choose.

Anna·3 minggu lalu

“Fantastisk utsikt och läge, uselt att det inte gick att nå någon person när det är så svårt att komma in på boendet.”

The room and location are excellent, some of the best views I have ever seen. It was nearly impossible to reach anyone in charge; I tried calling multiple times to get help with entry and exit (you need a physical key), but no one answered. It was really stressful on the last day when I had my luggage at reception (no one there for 5 days) and the elevator broke down, leaving no way to reach the rooms without a key and no one answering the phone. It was pure luck the repairman arrived late in the afternoon, otherwise I would have missed my flight home. The trash cans in the room and kitchen were not emptied for 4 days, which was not very nice. These things should be spelled out in the information, because it is a real problem.

Ann·3 minggu lalu