Epic Hotel San Luis

“Excelente”

The services were generally good, and there was nothing to complain about.

Juan·2 hari lalu

The room, bed, and bathroom were clean, but the pool was only lukewarm.

Jose·3 hari lalu

It was great, a solid 10.

Barroso·3 hari lalu

“Bueno, pero no de la categoría que dicen”

We needed a hotel close to Arenas, and Epic is next to it, reachable by crossing a bridge. Breakfast was acceptable and fairly complete. However, being next to Arenas meant it was far from anything else. The magnetic key cards kept getting misconfigured (they say they demagnetize), so we had to climb up to the room multiple times without being able to open it and then go down to reception to reconfigure them. That was unbearable because, even though the receptionist told us to always go through there before going up, he was often attending other guests, wasting unnecessary time. Another issue that should be reviewed is the preparation of the masseuses. The one who attended me was not a professional masseuse and did what she could. Moreover, although the hotel promotes its SPA and invites you to visit it when you check in, after my massage session they told me the payment had to be made on the spot (in the SPA, on the basement floor) in cash or by transferring to the masseuse’s account. They didn’t clarify this when I booked the appointment, and I told them I wanted to pay by card at check out just like we had paid for dinner each night at the restaurant, where we signed the receipt to pay everything together at check out. Because I had my phone, they forced me to turn it off for the transfer. I went to reception and asked, and they said I could pay at check out, so the receptionist arranged for the SPA to refund the amount, and the next day we paid the whole bill by card as expected from a hotel that claims to be 4‑star.

Mauricio·6 hari lalu

“muy comoda”

Overall we had an excellent stay; the restaurant’s cuisine was very good. Nothing to note.

Olga·Seminggu lalu