“Fuimos engañados”
We rented two double rooms through booking, but when we arrived there was no one at reception and everything was closed. After calling several times they finally answered and appeared, only to find out the hotel only has one double room. They let us stay in a single bed for both of us, and didn’t offer two single beds as compensation, nor did they refund us for paying for two doubles. I told them I’d cancel the reservation because the card was linked to the app and I couldn’t cancel or they would charge me, but they said they couldn’t because the person in charge was abroad. I asked them to at least send me a message saying what happened and that they would cancel the reservation at no cost to me, so I could keep it as proof if they didn’t. They never cancelled it, which is why I’m writing this review. This is fraud and deception. Imagine having to find another place for the same day and not getting the cancellation done properly, plus the hotel was in a bad area and the bathrooms had no doors.
CristinaSebulan lalu