Blue Hotel and Resort

“It was a pleasant stay all in all.”

The kids loved the pool, but we had to call maintenance three times to get the AC set up. Cooling the room took a long time and the remote was hard to use because it wasn’t in English.

Angelita·Setahun lalu

The room was spacious, but the location sits in the middle of a field and the roads leading there aren’t lit. There’s no regular TV or cable, the hair dryer was broken, and the restaurant staff wouldn’t take our a‑la‑carte dinner order before 7 pm because they were busy prepping the buffet that started at 7 pm—something a hotel restaurant should handle more flexibly. No porter helped with our large luggage down the stairs, and there’s no elevator at all.

Tiangco·Setahun lalu

“A potentially nice place in the middle of nowhere with incompetent staff; cannot recommend.”

This hotel has the potential to be a great hotel, let down by poor staff and lack of attention to detail. The staff seemed to be lacking training and supervision. Numerous faults in the room: toilet did not flush, bidet bracket fell off wall, no bath mats, bodywash dispenser empty, balcony filthy. Was promised would be fixed, but on return in the evening not done until chased again with reception. On first morning, breakfast food on offer was cold, coffee pot empty, toaster unplugged and no butter. Plenty of staff standing around but did not seem to know what to do. The next morning there was no food on offer, then as we were leaving staff arrived with plated meals without asking what we wanted. The hotel is in the middle of nowhere some miles from the town, nothing nearby, so you need a car or taxi to get there. This is a modern, well built and attractively designed hotel, but let down by the staff and attention to detail

Nigel·Setahun lalu

“Great stay and good for money's worth but still lacks some bnb features.”

I love the services, the room size, the amenities, and how clean the pools were. The food was unavailable, and if you order outside they still charge a corkage fee, which felt a bit unfair. They didn’t properly communicate about the breakfast buffet. I wish there had been a movie projected or a live band performance on the Friday night, because the night was a bit boring.

Reinier·2 tahun lalu

“Don’t write breakfast included the stay when it’s not whole package.be specific”

The hotel was clean, but I paid for a family room with breakfast included in euros. My family of four was only given two “stab” (breakfast portions), and the free breakfast was only good for two people. I was pretty sad, so I spoke to a staff member who gave me another two “stab” again. They told my sister that they would consider my request, but if I hadn’t called, the other two people would have had to pay for their breakfast.

Alma·2 tahun lalu