The bed setup was good. The shower facilities were…
Adeniyi4 minggu lalu
Sebentar…
Nairobi·6.2
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atau langsung ketik aja — “sekitar tanggal 20, tiga malam”
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The Impala Hotel Parklands in Nairobi offers comfortable family rooms with private bathrooms, garden views, and free WiFi. A family-friendly restaurant serves African cuisine, while a bar, coffee shop, and outdoor seating area provide relaxation options. Located near Nairobi National Museum and Botanic Garden, the hotel offers free parking, a 24-hour front desk, and room service, with attentive staff ensuring cleanliness.
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Bagaimana tamu menilai properti ini, aspek demi aspek.
The bed setup was good. The shower facilities were…
Adeniyi·4 minggu lalu
The spot was perfect, but the room was just a bit too spacious for my liking.
Pareshkumar·Sebulan lalu
We had a confirmed booking for 8 rooms, yet when we arrived late at night, the hotel told us they were fully booked and had simply forgotten to cancel our reservation. We were left stranded in Nairobi at night with no accommodation, no meaningful assistance, and no concern for the serious inconvenience they had caused. Being told to simply “find another hotel” after relying on a confirmed booking was shocking, irresponsible, and completely unacceptable. We had a very disappointing experience with Impala Hotel in Nairobi. We booked 8 rooms and received a confirmed reservation, so we travelled to Nairobi expecting our accommodation to be secured. However, when we arrived in Nairobi late at night and called the hotel for directions, we were suddenly informed that the hotel was fully booked and that they had simply forgotten to cancel our reservation. This left our entire group stranded late at night, trying to find another hotel at the last minute. What made the situation even worse was the way it was handled. When we asked how this could happen despite having a confirmed booking, there was very little concern or effort to assist us. We were simply told to find another hotel. For a group travelling from another country and relying on a confirmed reservation, this was extremely stressful, inconvenient, and unprofessional. A confirmed booking should mean that the rooms are actually available, or at the very least, guests should be informed in advance if there is a problem. Unfortunately, based on our experience, I would not recommend relying on a reservation with this hotel, especially for a group booking.
Marlene·Sebulan lalu
The services were great and the location was convenient.
Pavel·Sebulan lalu
Your staff on date 7 September booked all spaces online and said we pay on premises which pays extra and for that reason I’m not visiting again or recommending anyone. Everything was okay on 6 th 7 th however not
Daisy·Sebulan lalu