“Poca trasparenza della gestione amministrativa”
I stayed at this property expecting the usual four‑star standards. Although the building had been recently renovated, overall the service felt a bit underwhelming for its category. On the bright side, the bedroom was top quality, extremely comfortable, and the bed was reset to perfection every day, ensuring great sleep. A decent start, but there is room for improvement to truly match four‑star expectations. The biggest issue, however, was the lack of transparency and administrative handling. After booking and paying in full through Booking, I received an email from the hotel demanding a sudden €200 deposit per room—something that was never mentioned at the time of booking. On top of that, no joint inspection of the room took place upon arrival or departure to verify the condition of the property, and even after a long time the money has not been released. This unprofessional, opaque practice severely undermined the overall experience.
Marika·Sebulan lalu