“Terrible and the poor ethical behavior is very bothersome to me. I have never found a hotel to be unethical”
The room was in a terrible spot—just 15‑20 ft from Highway 1, with windows looking straight into the parking lot, and I had to pull the blinds down immediately because another guest was standing in the lot staring at my room. It was room 10, beside an office and right on the busy road, and it cost $466! Other rooms were tucked away in a nice garden that muffled road noise, but this one was outside the gate with no garden view. I was concerned about the front desk staff’s ethics: I stopped by the hotel first because I’m disabled and worried about stairs. The staff member told me she had one Delux king left while standing on the stairs in front of room 10, but never told me it was that room. I would have avoided it if I’d known it was so close to the road and on the parking lot. I had to book online after the office closed at 5 pm, so I was stuck. When I asked about the room and stairs, she seemed to think I was asking HR about the stairs I’d seen in the garden area. I left after less than five minutes and received no follow‑up from the hotel about my misleading experience. The insistence on online booking was problematic in Stinson where internet signals are weak; the room code took over 60 minutes to arrive. I had to text the same front desk person, who was extremely impatient and insisted it was my job to get the room code, even though it wasn’t coming through. She said things like “this is the 4th time I sent this.”
Cynthia4 bulan lalu