“Pésima atención de la recepcionista”
Nothing good to say. The experience was terrible, especially because of the reception lady. We arrived with a confirmed and paid reservation. Before making any extra payment, I told the receptionist that my Booking app showed the reservation as confirmed and paid, even showing her the confirmation. Still, she insisted the reservation was cancelled and forced us to pay again. I made it clear I disagreed and that the reservation was confirmed, yet she persisted in demanding payment. In the end, we ended up paying twice for the same stay. The worst part was that the receptionist could have checked the situation before charging us again, but even after we showed her the confirmation, she chose to keep charging. This was very unprofessional and totally unacceptable for a customer. If there's a problem between the hotel and the booking platform, the guest shouldn't bear the cost. I don't recommend this hotel because of the reception's handling.
ReyesSebulan lalu